Please read the following information on our current COVID protocols!
We are currently open for our normal, pre-COVID business hours; however, our schedule is subject to change due to the turbulent nature of running a small business during a pandemic. Please like and follow us on Facebook for last minute schedule changes or important news.
At this time, we are still utilizing a curbside check-in; therefore, all clients should call us from their vehicles upon arrival and let us know which parking spot they are in. Technician appointments are still being done fully curbside with the human clients waiting in their vehicle while their pet is brought in for services. For doctor appointments, we are allowing one (1) fully vaccinated and masked adult in with each appointment. Proper face masks (not neck gaiters or bandannas) covering both the mouth and nose must be worn by all individuals entering the clinic for the duration of their time in the building.
All dogs are required to be leashed with a collar (or harness) and cats must be in carriers for safety purposes. Please make sure that your pet's collar/harness is fitted properly so that they cannot back out of it during transfer to our staff. Similarly, if your pet is in a carrier, please make sure that the door is latched securely and the hardware holding the carrier together is in working order. Failure to fulfill these requirements will result in your appointment being rescheduled.
Due to the volume of calls and appointments that our staff is handling due to COVID, we are instituting a new clinic policy regarding medication refills, effective immediately. Moving forward, we will require 24 hours notice for prescription refills. If a medication is needed immediately, an additional fee will be added for expedited same day prescription processing. Please plan accordingly and call us to refill your pet's medications BEFORE you run out.
Finally, we are ALWAYS accepting new clients/patients. However, please be advised that our schedule can book out up to 2 weeks or more right now, so it may not be possible to get your pet in for problem visits in a timely fashion. Under these circumstances, you should utilize the local emergency clinics when you are not established with a regular veterinarian for well care. We do require a deposit on new client and multiple pet appointments (including clients that have been inactive for over 3 years) that will be applied to your visit, or forfeit in the event that you do not show up for your scheduled appointment.
We appreciate your understanding and cooperation!